Upon arrival, we were told that the internet would not be working and was out all over the area until 2 days after we leave. An engineer was coming to fix the main 02 mast but until then, there would be no connection.
We were not informed that we would not be able to use our phone's mobile data, nor could we text or make calls. So basically we were unable to contact anyone over Christmas and our 6 year son was upset.
We later discovered that this was completely untrue and it was just the cottage that had a poor broadband service and archaic modem as we were able to connect when leaving the cottage walking our dogs.
The house came with no hygiene or cleaning products, so a trip to the Spar (A good drive away) was necessary to stock up on bin liners, loo roll, washing up liquid, cloths, cleaning sprays, hand wash.
The owner knocked on the door late evening on Christmas Eve to tell us off for leaving the mop bucket outside, rather than appreciate our explanation that it was only out there as we had just walked our dogs and wanted to wash the mud off to protect their white matt walls, he just felt the need to remind us AGAIN that the dogs were not allowed in the bedrooms.
We felt watched as I am sure I saw him walking past on Christmas day looking in the window in the pouring rain.
So overall, not relaxing, not welcoming, not equipped, not apologetic for not providing internet or a phone service (The cottage is NOT that remote)
We left a day early as it was all too stressful in the end so spent Christmas day evening packing so we could leave on Boxing day.
We cleaned the place from top to bottom and texted the owners upon arriving back home but got no reply. I emailed them but no reply. It was only after 3 days and my sending another text that she responded just to tell me to take my complaint up with the agents I rented through. Not good customer service, not a good experience, very upsetting and after spending a huge amount more as it was over Christmas, we are stunned that the owners wash their hands of any responsibility to their own property.
We are utterly devastated and gave the owners a fair chance to respond to our issues before leaving this review but they are not interested. Only want the money it seems.
Oh and they live just a few yards away, so be prepared to listen to them revelling in their hot tub at 11pm laughing loudly and clinking wine glasses.