We have just returned from a family Christmas holiday in which we occupied beech cottage and lilac cottage along with our 4 children aged 1 - 17 years and our friend and their 2 young boys. The surrounding area and the cottages, with the exception of the pubic hairs found on my eldest daughters clean bed sheets themselves where amazing, the pool and jacuzzi were a added bonus had there not been so many 'rules'. Upon our arrival we where shown around the cottage by Ian one of the owners, there was no 'welcome to the cottage' or 'enjoy your stay', I would describe the experience as being very formal with no room for polite, friendly conversation. This was the only time we had any interaction from Ian himself as the whole week we were ignored by the owners other than when we were purchasing damp fire wood at £4 a basket, not even a friendly 'merry Christmas' on Christmas day. There are ridged rules regarding the use of the pool with many posters indicating the 'correct' use of the facilities which included turning the lights off after use, which is understandable, however on our first evening we received a warning regarding not turning the lights off, we explained that there was another lady in the pool when we left, no apology was given! We had purchased a small fondue set to melt chocolates in on Christmas eve, again we received a warning for using a tea light, as this is 'strictly forbidden' we where rudely told by Ian wife. Then on the final day as we where about to leave the owners asked us to wait whilst checks where conducted in the cottages, again understandable, however we where then accused of spilling red wine on the carpet the size of a 50 pence piece when we do not drink red wine, my husband explained that it could have been black current cordial and could get the stain up if required, to which the owner refused and charged us a cleaning fee. After paying over £1000 for 2 cottages, in addition to over £40 worth of fire wood, £10 paying to play pool, £8 using the washer this was the straw that broke the camels back! Ebberston is a beautiful village and cliff house and the cottages are amazing but the owners rude and hostile attitude leaves much to be desired.