On our arrival we where greeted by a dirty and smelly lodge. We managed to speak to the lady who runs them and she came 20 minutes later to inspect it. The general clean was very poor if it had be done at all and the smell was pungent. We where informed that it was the cleaners last day, but I thought it would have still been checked, the bedding was filthy and covered in pet and human hair. The seating area was filthy and the general condition of the bathrooms where poor.
To the credit of the lady at that time she said she would bring a Hoover to clean it up and swap the bedding which again we where informed it was a lady with dark hair that does the laundry and would have transferred from her (by the way in the whole week we where their the only staff we saw was 1 ground staff gentleman who checked the hot tub every 48hours). When the Hoover was brought I set about cleaning it from one side of the lodge to the other while my wife set about cleaning the bathrooms. As I was using the Hoover it was actually chucking more dirt out than it was collecting as it was faulty, she went to get a hand held Dyson out of the office just to use for the weekend and she would swap it on Monday (this never happened as the guest centre was closed the whole duration of our stay). By this time our first impression wasn't very good, but again the lady mentioned that she would like to try and clean it, so we stood back and let her try and put it right.
She went on to tell us that a previous holiday family had trashed it only 2 weeks earlier and it showed because none of the crockery matched, cutterly was missing and some of it wasn't great (no sharp knives for cutting, very cheap knives & firms which bent while trying to pick up items if food etc) but also said that on her leaving us for the evening that she would pop in us on Monday (which she never did) We found that trying to cook in the evening was like cooking blind as there was no lightening (extractor hood was filthy and smelt when opened up with no working light)
We made a note of things that weren't working or damaged and we was going to give them to her when she came to see us on the Monday, which she never did and by this time we just wanted to make the most of a bad thing and carried on with the rest of our holiday.
In the whole time we where on site we never saw anybody, so a lot to desired about customer service and also felt that our problems on Saturday where ignored as she couldn't keep her promise to see us.
I would also strongly urge anyone who would think about investing in a lodge at the park to make sure you have caviouts inserted in to the agreements if your going to go down the rental route
Disappointed as previous reviews where splendid