My partner and I booked a two-week holiday in order to relax. What a mistake that turned out to be! We discovered upon arrival that the hot water was not working in the house; the boiler was padlocked behind a cupboard so we could not make any attempt to resolve the issue ourselves. The owners had left two contact numbers; one was an incorrect number and the other went straight to voicemail every time we called. They had advised that if we had any issues we should go to their house to speak to their son as they were on holiday themselves for the first week of our stay; however, they neglected to mention that he was out of the house 12 hours a day for work and therefore was very difficult to reach.
We eventually managed to contact their son after five days of boiling water on the hob to have a bath - the only way to wash, as the "above-bath shower" turned out to be hand-held only and on the same supply of cold water. Their son was very obliging and called a plumber for us, so the problem was finally resolved six days into our holiday. Not a good start!
When the owners returned, they didn't even mention the lack of hot water, let alone apologise or offer a refund for it. In fact, they were pushy and abrasive, knocking on the door at 10am demanding our dirty towels and refusing to leave until we handed them over. Their return also signalled the arrival of their dog, who continually came into the house, jumping up onto our sofa and bed, until the only possible solution was to keep all the doors shut at all times. Given the hot weather, this was less than ideal.
The quality of the property was about average - not what you would expect for a five-star rental. The bed was quite hard and uncomfortable, there were hairs in the bath drain, and the kitchen hob was grimy when we arrived. We did love the wood-burning stove!
We were also surprised to find that we had been given two toilet rolls, three dishwashing tablets and one dishcloth for the entire two weeks! Given the rather disconcertingly demanding sign in the kitchen insisting that the house be kept clean this was rather less than we would have expected. We were given no bin liners, no soap, no washing powder and no indoor drying rack for our clothes. This meant we were dependent on the outside washing line... which broke shortly after our arrival, having completely rusted through. The kitchen extractor fan was also broken, meaning that the smoke alarm went off several times a day, and the owners had also neglected to mention that they were having building work done on their own house, meaning we were woken up at 8am most mornings of the second week on what was supposed to be a relaxing holiday.
We managed to salvage our holiday purely because the surrounding area is so beautiful - we were situated very close to Carsington Water, which has a lovely watersports centre, and went on lots of walks and ate at some very nice local pubs. I would definitely recommend a trip to this area of the Peak District - as long as you find anywhere else to stay!
As a nice added extra, we have since found that this property has two listings on Trip Advisor, presumably to hide the other negative review given! Have a search for Garden House, Kirk Ireton.