My family and I have never found cause to complain about a holiday rental before. This property was so run down and standards of cleanliness were so poor, we did not remain for the duration of our booking. The photographs of the interior and exterior of the lodge on the website were proven to be outdated and belied the true state of affairs. Downstairs smelt damp and mouldy, and upstairs reeked of old grease. The whole property lacked TLC - curtains hanging off poles; lumpy mattresses; old, worn bedding; one bedroom wasn't even made up prior to our arrival. Without looking particularly hard, we found hairs where you wouldn't want to find them: the bath, sinks, toilets and beds were all replete with a range of specimens. Even the surroundings (described as 'beautiful' on the website) were drab and tired, so the lure of the newish-looking hot tub was compromised. We received a full refund but had to relocate under our own steam for the rest of the week to Devon - thankfully, we had an amazing time there! We've learnt a valuable lesson - the owners of this property were abroad, and problems had to go through the booking agents which made things more complicated to sort out.