Appalling, where do we start....
Every year a large group of us & associated families take a weeks break - great locations such as Abersoch, Salcombe, Aldeburgh - great locations and always terrific houses.
I wouldn't say we are pedantic but the properties we stay in are always selected carefully - location, facilities, quality and appearance and with this property we felt we had carried out the level of diligence required to be happy with our choice (very selective internal photos have been used!!) , however... and in no particular order.
Hall & stairs - probably the best part of the property - looked good, decorated, original features and new carpets.
Kitchen/Dining area - a disgrace - if anyone has ever taken on a renovation project then this is it prior to any work being carried out - half painted ceilings, cables hanging from the walls, cupboards loose, work tops damaged, fridges not working, ovens not working, poor levels of kitchen implements, Christmas decs still up?? - Student 'digs' sums it up!!
Lounge - stained ceiling from leaks, cables hanging out the walls, poor furniture - one sofa actually only had 3 legs?
Bathrooms - they look like they were updated maybe in the last 10 years so weren't too bad however the en suite shower was stuck on 'very hot'.
Bedrooms - all very tired, carpet threadbare, blinds not working, curtains poor..
Heating - many radiators in bedrooms were stuck on very hot and totally unbearable meaning some of our children could not sleep in the rooms.
Outside area - akin to a poor quality pub yard
Games room - we use the term loosely as the Dart board had been removed and the owner had replaced it with a sarcastic, patronising and childish note - effectively stating that due to other guests misusing it they had removed it - in our view it was simply a pathetic response to an easily resolvable issue.
Cleanliness - Any cleaner had obviously entered the property and decided it was 'too big a job' and swiftly left? The tops of kitchen cupboards had random items on them, cupboards throughout the house were full of either rubbish or again random items, it was the worst I have ever seen.
Bedding - we don't think any of it had been washed !!
Lighting - many spots not working throughout the house, in one room 1 out of 6 were working!!
On the whole it was horrendous, if we thought the owner would consider a refund then we would pursue it but given the lack of warmth from them in the first instance, perceived sarcasm and patronisation plus the state of the property we would doubt anything would be forthcoming.
Our advice - take it off the holiday rental market resolve all the issues and then put it back on as it appears to be an ongoing restoration project and not suitable for a holiday property.