We Paid for a 2 nights stay with hot tub. As soon as we arrived we tried the hot tub, for it to have no power. The maintenance man came and sorted it, absolutely fine. We were very grateful for this. The next morning (Saturday) we ventured out to find there was no body around in the 'guest information' cabin that we could speak too about any shops or restaurants to find, we had to use our internet to find them. Came back at around 5pm we tried to turn the hot tub on following instructions from the info pack left by owners, to find once again, it would not turn on, we covered it over with the lid and waited an hour and tried again, as we thought it might be too cold, an hour later the hot tub still had no power, we rang the number left for us in the pack which stated it is available from 9am-9pm... no answer!! We also rang the number I received in an email via booking my stay for us to get no answer. We left messages and We have a call log of those numbers we rang both several times and not one answer from either!!! After an hour and half wait we got a phone call from a very irate lady who would not let me explain about our situation she was shouting at me down the phone about how dare I leave her a bad review on her Facebook page when she has been out on an emergency, I tried to tell her that I understand she been out on an emergency and we tried to ring the '24 hour service' to which again we received no answer. The lady then proceeded to scream down the phone that she has been to visit someone who is very ill and I am not making it any better for her, which is not something I want putting upon me as all I wanted was the hot tub to work.
We will not be staying here again and definitely not recommending it to others.
I paid a lot of money for this and not been able to enjoy it to the fullest advantage!!!! No customer service skills at all. God forbid there was a serious issue, we wouldn't have any help at all. On my arrival home I have tried to write a review on the Facebook page to find that I have now been blocked and unable to view anything on there! Absolutely disgusting customer service.
Tonight (sunday) I have had threatening phone calls and threats of calls to the police, I have had the owners boyfriend/partner screen shot out Facebook profiles and tell us to watch our backs!
Thankfully these where made via text message so we have all the proof needed should anything have a come back.
All me and my partner wanted was a relaxing weekend away and what we have ended up win is threats of violence