This holiday cottage is in a fabulous location next to the river, is fairly well equipped and has a good layout for families of all ages.
So why the poor rating? On arrival the house was very dirty with food dried onto the kitchen surfaces (inside and outside of cupboards), dirty placemats on the table, dirty bathrooms, stained furnishings and bedding, and a high level of grime on all surfaces. The owner came out quickly to address this when it was raised, and made an attempt to put it right, but clearly felt that the standard of cleanliness was sufficient. It looked like it hadn't been cleaned in weeks, and we spent our first day cleaning the house so that it felt comfortable enough for us to enjoy the rest of our stay - not something we have ever had to do before. The house and contents also need a bit of TLC - there were cracks in the plaster and paint, and some of the furnishings and furniture could do with replacing. The dining chairs were dangerous to sit on because the fixings were so loose. The owner came out to tighten the fixings when we reported this but they were loose again within a day or two. The washing machine ran very hot no matter what temperature was selected. The clothes were certainly clean but a few items came out rather worse for wear after their wash. Many of the visitors who had signed the Visitor's Book complained about the cleanliness and some noted other problems that needed fixing.
We really enjoyed the location. Whitby has lots to do, a great beach, some good restaurants, and at the house we enjoyed the river views, watching the steam trains passing and feeding the ducks. We'd definitely go back to this particular holiday estate, but we'd choose one of the other cottages.